HR Focus
SIFA is looking for a new Customer Service Representative !
Company : SIFA USA INC
Address : 10871 NW 33RD STREET, DORAL, 33172, FL
Job vacancy : CUSTOMER SERVICE IMPORT/EXPORT
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About the Company: SIFA USA is a French freightforwarder specialized in import/export shipping to the French Caribbean island and import from Europe.
About the Job:
We are seeking a skilled Import/Export customer service executive for our facility based in Doral, Florida, United States of America
Essential Functions
CUSTOMER SERVICE EXECUTIVE SCOPE OF WORK
Job Responsibilities:
§ Responsible for customers liaisons and handling of customers’ enquiries
§ Communicate with overseas offices (Martinique, Guadeloupe, French Guyana, France)
§ Follow up on customer new POs (Purchase Orders) and expected availability /delivery dates to the warehouse
§ Find out information on expected cargo (Weight, Dimensions, if any specific handling requirements, Hazardous material, etc…)
§ Seek customers’ approval prior shipping cargo on a weekly basis (email + phone call)
§ Coordinate pick ups (domestics & International) and secure best rates
§ Coordinate import shipment until final customer delivery within the USA.
§ Monitor shipments in a timely and efficient manner (Airfreight, Ocean freight, Export, Import)
§ Invoice the file according to most updated agreed tariffs (NRA, Quote, Published Tariff)
Job Requirements:
§ Possesses excellent communication and interpersonal skills
§ French & English written & spoken (compulsory)
§ Details oriented
§ Diploma preferred
§ Previous experience in Freight Forwarding industry is a plus
Applicants must be U.S. Citizens or Green Card Holders and authorized to work in U.S.
Hours and Benefits:
40 hours per week
9:00 am to 6:00 pm ET (Monday to Friday)
Annual Salary (Gross): TO BE DETERMINED
If you are a diligent and efficient worker, please send your resume today!
E-mail your resume and cover letter to: klhermenault@sifa-usa.com
