JAMS is looking for a Case Manager !

Position Title: Case Manager (CM), non-exempt

Functional Area: Operations

Reports to: General Manager (GM), Business Manager (BM) or Assistant Manager (AM)

Position Summary : The CM provides case management services and administrative support to JAMS panelists (judges and attorneys) and professional service and support to JAMS clients.

Job Competencies : 

Case Management Services

CM collaborates with the panelists to develop and administer their ADR practice; CM maintains exceptional client relations, supports business development and manages case files where the service provider has already been selected by the client(s); partners with panelists to ensure timely follow-up on all closed cases to determine client satisfaction and future business opportunities

Client Service

Professional client service (including panelists); regularly meet and communicate with local manager to discuss case issues (pertinent information and potential problems); regularly greet clients when they come in for a hearing as determined by local manager


This support includes, but is not limited to, re-scheduling and coordinating hearings and/or conference calls, A/R calls, and pre-hearing preparation calls to ensure all client needs are met

- Other Projects

Available for any other projects designated by their manager

Core Competencies:


Ability to work with managers, co-workers and panelists, sharing critical information to accomplish objectives; values cooperation within a team and works effectively on projects crossing both regional and functional lines; understands when discussion is necessary before decision making process is complete


 Is present and punctual, prepared for work; is committed to fulfilling job responsibilities

Quality of Work

 Regularly produces accurate and timely work product, fulfilling all requirements of the position

Work Ethic

Dedicated to neutrality, integrity, honesty, accountability, and mutual respect in all interactions; provides a supportive work environment for a diverse workforce

Sound Judgment

Makes sound decisions; bases decisions on fact rather than emotion; analyzes problems skillfully; uses logic to reach solutions


Must be self-motivated and results oriented; makes constructive suggestions; prepares for problems or opportunities; undertakes additional responsibilities when opportunities arise; responds to situations as they arise with minimal supervision; is solution oriented; open to new ideas


Case Management

Must be able to articulate, understand, support and perform in accordance with all JAMS policies and procedures which affect the case management process; this includes but is not limited to documentation, financial policies, usage of JAMSware, etc., for all types of ADR services; basic proficiency in all ADR processes and procedures (arbitration, mediation, court reference, etc.)

Business Development

Solid working knowledge of the proficiency, practice areas and practice preferences of JAMS panelists assigned to their local Resolution Center (RC); ability to adequately recommend the appropriate panelist for unassigned cases when a provider selected by the clients is unavailable with the guidance of senior level associates


Computer literate and proficient in all software programs required for the position


Exceptional ability to organize, prioritize and manage multiple responsibilities and tasks in a quick paced environment


Good verbal & written communication skills


Must have a good understanding of the legal industry including court processes and legal terminology

Education/Experience : 

-  A bachelor’s degree, preferred, or a paralegal certificate which requires two or more years of education

 -  At least two years of comparable work experience in administration; legal experience and/or client service experience, a plus

 -  For internal candidates, proven ability as a Case Coordinator or similar position for a minimum of 1 year

Essential Job Requirements : 

-  Sit at a desk working on the computer and talking with clients, panelists, etc., over the phone and/or face to face for extended periods of time

 -  Effectively and articulately communicate with our clients in regards to our services, policies, procedures, etc.

 -  Handle problems for clients and/or panelists, etc., who are sometimes angry or impatient

 -  Lift heavy objects such as large case files and exhibits


Please send your resume at emploi@faccmiami.com

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