Job Offers

Administrative Office & Logistic Operations Supervisor MIAMI, FL, USA

Galeries Bartoux, a family artistic adventure.
For nearly 30 years, Galeries Bartoux has been an international group with 20 Art Galleries located in France, Monaco, London, New York, and Miami.

Job Description:

Based in Miami, reporting to the Direction, your missions if you accept it, will be the following:

Administrative Office

  • Organize the Administration of our USA stores (New York and Miami) by the reception of any letters, invoices, oversee a regular /daily pick up at PO BOX, Scan and proceed dispatch of the letters via emails to corresponding services in times.

  • Upload invoices and accounting documents into our internal global e-service. For outside accountant, send mail and documents to our CFO of USA via FedEx bimonthly.

  • Check Request of Reimbursements of both US Stores (New York & Miami), sales consultant & manager, and summit to our CFO for Payment.

  • Collect and Check invoices for accuracy and inform CFO about discrepancy, send him for payment and save on the Drop box of accounting AND on the internal Company’s Drive.

  • Save and organize every week on our internal drive ALL XL FOLLOW FILES, (plannings; sales commissions; files included etc).

  • Update sales follow files with our France headquarter and invoices.

  • Send to Direction and CFO each end of month the ‘Palmares File’ of our top sellers and the

    Salary file updated.

  • Request Commissions FILES from Sales Consultants & Manager on the 20th of each month to forward to CFO.

  • Support the internal organization of the Gallery of Miami on any Administrative tasks

  • Support event planning in collaboration with the team of Miami and the Marketing department

 

Logistic Operations

- Organize deliveries and installations schedules and supervise them under approval of the Direction and CFO regarding payment statement
- Before each delivery, check that COI is ready of each piece of Art
- For reception of Art pieces, check that the crates are in good conditions, if not, add reserve on the bill of delivery

- If damages, take photos of the crate and art damaged and send by email to CFO of the USA and CFO of France for insurance purposes
- Inform sender of the reception in good conditions with the list detailed
- Inform galleries and the Direction with list and photos of the art received

- For each delivery leaving the warehouse, check that the artwork is in PREFECT conditions and well packed, send info such as tracking number to the gallery and or services concerned
- Supervise handy men and companies’ deliveries billings and use, and their liability INSURANCE -Print and save on our internal e-service ‘SharePoint’ the temporary and definitive Importations in the file “douanes “

- Check that all art works that are entering in the warehouse is well packed and identified by the gallery with the red sticker
- Keep DS photos (stock localization internal website) updated with all new artwork arriving/ going out of the warehouse

- Daily communication with the logistic services in the Headquarter of France to anticipate reception or delivery, be sure to receive packing list, proformas and photos etc ...
- Organize repairs and control the repair when it’s done at the Miami Gallery and warehouse
- Keep safe and clean the office and the warehouse

- Support the internal organization of the Gallery - Light art handling could be requested -Support the maintenance of the Gallery.

 

Who we are looking for:

Graduated from a Business School , or Admin School or Logistic supervision background, you are trained and comfortable with logistics’ operations and administrations tasks. With a minimum of 4/5 years of experience ideally in a luxury/Retail environment or in the Art industry.

Your profile:

- Strong organization skills
- Team spirit
- A sense of challenge, you are a force of proposal to impact the organization and performance
- Sensitivity to the Art Market and luxury environment
- Good presentation skills
- You are a Motivated, dynamic, rigorous, positive and a responsible person
- Highly adaptable and thoughtful
- Able to find solutions in a short time, in a difficult or stressful situation
- Excellent communication skills are mandatory (oral & written)
- Motivation to work and invest yourself within a team and a company with strong development potential
- Availability to work a flexible schedule, could be evenings, weekends, bank holidays (if needs)

- Knowledge of basic IT tools is highly recommended
- Perfect fluency in English and French is mandatory
- Knowledge of another foreign language is much appreciated
- Adaptable and thoughtful
- Perfect knowledge of Office 365’s tools are mandatory (excel; word etc)

We recruit first and foremost a personality and skills!

Start Date : As Soon As Possible
Location : USA, FL, Miami
Type of contract : Full Time
Salary : Details will be shared with candidates during the recruitment process

If you are interested in this offer, do not hesitate to send your application to the following email address: recrutement@galeries-bartoux.com

 

 

.

CEO Real Estate and Property Management Executive Assistant - Florida Invest

Florida Invest needs to find the CEO Real Estate and Property Management Executive Assistant to contribute to the Business development.
https://florida-invest.com

Job description:

  • Assist our CEO in real estate and property management activities,
  • Communicate with the clients,
  • Coordination and prioritization of the CEO's decisions to take with all team members.

 

Job Requirements and Qualifications:

  • Work permit in the US
  • Good computer skills (excel, word, google drive, mac, Propertyware is a plus, Trello is a plus)
  • Real Estate experience
  • Real Estate Licensed in Florida is a plus
  • Fluent in English
  • Fluent in French
  • Fluent in Spanish is a plus
  • Outstanding organizational skills
  • Great Problem-solving aptitude and communication skill
  • Being able to work in fast-pace environment and deal with emergency
  • Being dynamic

 

Job type:

Full time

 

Work location:

North Miami

 

Send your resume at: contact(@)fi-propertymanagement.com.

 

 

 

.

 

Galeries Bartoux is looking for a Sales Art Consultant to join the dynamic Team of their Art Gallery in the great location of Miami design district!

Galeries Bartoux, a family artistic adventure.
For nearly 30 years, Galeries Bartoux has been an international group with 18 Art Galleries located in France, Monaco, London, New York and Miami.

Do you want to break the codes of the artistic industry and contribute to the beautiful
Journey of GALERIES BARTOUX and its artists? Don't hesitate, this job offer is for you!

 

DETAILED OFFER : CLICK HERE

 

----------------------------------------------------------------------------------------------------------------------------------------

 Regional Supply Chain Coordinator - Cartier Miami

The Supply Chain Coordinator is responsible for ensuring a smooth replenishment process and providing excellent customer service for our Boutiques, Specialist POS and Partners, as well as supporting the Commercial Team.

KEY RESPONSIBILITIES

Product Availability & Replenishment (All Products & POSM):

  • Responsible for proper and in-time replenishment of the Boutiques/POS

  • Responsible for processing orders, allocations and confirmations.

  • Responsible for the coordination of firm orders in collaboration with Cartier Operations

  • Partner with the commercial team to anticipate the demand in the region.

  • Actively monitors the stock and sales to identify opportunities.

  • Suggests, implements and monitors the launch of Novelties according to the Maison strategy

  • Coordinates transfer and stock balancing between Boutiques ( when applicable )

  • Coordinates consignments ( when applicable )

 

System Maintenance & Support:

  • Responsible for updating the assortments

  • Supports the Boutiques/POS on every aspects related to system ( SAP,Booster, AMS, etc )

  • Updates the systems when needed (inventory, margins, terms, delivery addresses, etc.)


Brand Ambassadorship:

  • Responsible for being the first point of contact for clients (Boutiques, Specialist POS, Partners) as a key operational link in the supply chain and ensure excellent service.

The preceding Key Responsibilities statements are intended to describe the general nature and level of work performed by the people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this position.

 

QUALIFICATIONS

Education

Bachelor Degree Preferred. 

Supply Chain, Business Administration, Marketing or related field preferred. 

 

Required Experience

2 – 3 years experience in a similar position.

2 – 3 years experience in an office work environment.


Technical Skills/Abilities:

Proficiency in Microsoft office is required.

Knowledge of SAP is a strong plus

Bilingual (English/Spanish) required. French a plus

 

Personal Skills

The successful candidate will have the following personal qualities:

Good planning and organizing skills; ability to prioritize and plan work activities; ability to multi-task, detail oriented, and precise. 

Good communication skills, written and verbal, externally an d internally.

Good time management skills.

Availability to work extended hours.

Pro-active and dynamic.

APPLY: HERE

 

.

Visual Merchandising Intern

This individual will provide support to the Visual Merchandising Manager based within Cartier Marketing and Communication team based in Miami.

The role’s key responsibilities include adapting VM guidelines, managing visuals orders and preparing reports with pictures sent from the markets. This is a full-time (Mon-Fri) internship based out of the Coral Gables office with the duration of about 9 months.

 

KEY RESPONSIBILITIES

 

  • Edit and send VM guidelines – regarding upcoming window & hot spot animations, new espace installations, new merchandising strategies)
  • Manage visual orders: Lightboxes & Window Stickers (order and distribute campaign visuals; update visual status file)
  • Follow up with Boutique VM Leads and WS staff to update picture database of boutiques and POS’ (monthly pictures, animation set ups, visual installations)
  • Assist in new espace orders (order iconographies, send videos for LCD screens/digital iconographies, prepare merchandising guidelines
  • Prepare spreadsheet for customs purposes with list of PLV pictures, descriptions and composition for shipments sent to selected countries and islands
  • Manage VM invoices and coordinate shipping of FedEx packages

 

JOB PROFILE

 

Education:

  • Bachelor’s degree in: Business Administration, Marketing, Interior Design, Visual/Fashion Merchandising

 

Required experience:

  • Administrative Support and/or Visual Merchandising, Interior Design

 

Technical skills / abilities:

  • Microsoft Office 
  • Excel, Word, PowerPoint
  • Adobe
  • Photoshop

 

Personal skills:

  • Pro-active and dynamic
  • Fluent in English and Spanish
  • Strong skills in:
    • Communication (written and verbal)
    • Planning & organizational (ability to prioritize and plan work activities, ability to multi-task)
    • Time management
  • Affinity for Design

 

APPLY: HERE

 

.

Visual Merchandising Intern, Cartier Coral Gables, FL

At Cartier, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

KEY RESPONSIBILITIES

  • Edit and send VM guidelines – regarding upcoming window & hot spot animations, new espace installations, new merchandising strategies)
  • Manage visual orders: Lightboxes & Window Stickers (order and distribute campaign visuals; update visual status file)
  • Follow up with Boutique VM Leads and WS staff to update picture database of boutiques and POS’ (monthly pictures, animation set ups, visual installations)
  • Assist in new espace orders (order iconographies, send videos for LCD screens/digital iconographies, prepare merchandising guidelines
  • Prepare spreadsheet for customs purposes with list of PLV pictures, descriptions and composition for shipments sent to selected countries and islands
  • Manage VM invoices and coordinate shipping of FedEx packages

 

QUALIFICATIONS

 

Education

  • Bachelor’s degree in: Business Administration, Marketing, Interior Design, Visual/Fashion Merchandising

 

Required Experience

  • Administrative Support and/or Visual Merchandising, Interior Design

 

Technical Skills/Abilities:

  • Microsoft Office 
  • Excel, Word, PowerPoint
  • Adobe
  • Photoshop

 

Personal Skills

  • Pro-active and dynamic
  • Fluent in English and Spanish
  • Strong skills in:
    • Communication (written and verbal)
    • Planning & organizational (ability to prioritize and plan work activities, ability to multi-task)
    • Time management
  • Affinity for Design

 

 

.

Supply Chain Intern: Cartier, Miami, FL, US

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices.

At Cartier, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

MAIN PURPOSE

The intern for the Supply Chain Department will provide support to the Cartier Supply Chain Director & Team, as well as Marketing and Commercial Departments. The role’s key responsibilities include order processing for non-sellable items, direct partner’s support on various topics, notably on the B2B (Booster) system. This internship is a great opportunity to learn the basics behind supply chain and become familiarized with the “behind the scenes” side of the luxury business. This internship is based out of the Coral Gables Miami office for a duration of about 9-months. Candidates should have immediate availability as the position will begin within the next few weeks.

KEY RESPONSIBILITIES

Supply & Distribution:

Assist the supply chain team in the day to day activities related to the supply and distribution in Latin America and Caribbean market. (Order processing, follow up with logistics, etc.)
Focus on Fragrances and non-sellable products.

Returns & Stock Inquiries:

Support the store planners in the returns and stock inquiries activities, in relation with Headquarters and Distribution Center.

Projects & Reporting:

Provide support to the Supply Chain Director in the execution of projects and reporting.

B2B System Support:

Train and Support the partners in any B2B related topics. (Booster)

QUALIFICATIONS

Education

  • Bachelors in Supply Chain & Logistics, Business or Marketing.
  • Required Experience
  • 0-2 years
  • Technical Skills/Abilities:
  • Microsoft Office
  • Excel, Power Bi
  • SAP experience is a plus
  • Bilingual English and Spanish, French is a Plus


Personal Skills

  • Eager to learn and curious
  • Computer savvy
  • Detail oriented
  • Team Player

 

 

.

Global Excel Management

Global Excel is a full-service cost containment, claims management and medical assistance company offering a complete range of services to international, Canadian and U.S. domestic clients.

.

Multilingual Customer Service Representative I- Health Assistance (full-time)

Are you a person with customer service skills? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development?

We would love to meet you!

Our office is located in Brickell, employee is expected to commute to the office and/or could work from home depending on departmental and company needs.

From: $16.00 per hour **Hourly rate will take into consideration years of experience in a similar position and languages**

 

Position Purpose and Description

A customer service representative is responsible for assisting members and medical providers over the telephone and via email by providing information on members’ health plans. He/she will be required to validate the member’s policy, provide policy benefits and confirm a member’s eligibility. He/she will also be required to respond to inquiries regarding the status of authorizations and bills as well as assist members in locating appropriate medical providers. A customer service representative is expected to promote service excellence in all communications with members, providers and corporate clients.

A level one customer service representative is defined as being fully trained on all products and services provided by the Health Assistance Team, as indicated below.

During off-hours, in addition to the above, he/she will be responsible for responding to requests from corporate clients which can include; sending eligibility and benefit details to medical providers, providing bill status, arranging medical appointments and other services.

Full offer description HERE

Contact HR: Ana Victores

Ana.Victores@globalexcel.com

 

.

BARNES Miami is recruiting!

BARNES Miami is looking for talented Proactive Real Estate Agents (Realtors®) to join our team.

With an incredible international footprint with over 110 offices worldwide, a luxury multi-services offering going beyond just luxury real estate and a marketing power that drafts any other real estate brands, BARNES offers unique careers opportunities to motivated individuals.

If you are looking for the next steps in your real estate career, BARNES Miami should be on your list!

Contact us if you are interested!
miami@barnes-international.com
+1 (305) 361-2233

 

 

.

CEO & VP assistant and office manager

Salary: 55K
Full time (on site)
French & English speaker
Minimum 3 years of Experience as CEO and VP admin assistant.
Contact: Melanie.Ribot@clubmed.com

Job Description HERE

 

 

 

.

VIE AT CLUB MED

VIE: Development Analyst
VIE: Revenue Management & Pricing Analyst
VIE: I.T. FUNCTIONAL SERVICE & SUPPORT ANALYST

Eligibilite VIE:

  • You must be a citizen of one of the Member States of the European Economic Area.
  • You must be a non-native of the host country.
  • You must have a Master's 2 or be in your final postgraduate year.
  • You must speak fluent English, be dynamic and have an open mind!
  • You must be between 18 and 28 years of age.

Please send your Resume, cover letter in English to marine.ceccarelli@clubmed.com and melanie.ribot@clubmed.com under “Development VIE Application” 

 

 

.

Ganem Global CPA

Full time Bookkeeper/ Admin

Job description

Ganem Global CPA is specialized in assisting French-based clients in the US for over 25 years. Our services include general bookkeeping, income tax preparation, and preparation of financial statements. We currently have 3 CPAs, several accountants and bookkeepers. As we are growing, we are looking to expand our staff and hire additional full-time accounting clerks / bookkeepers.

Position Duties/Responsibilities:

  • Bookkeeping: monthly, quarterly or annually depending on client size
  • Monthly bank reconciliation
  • Manage and maintain Fixed Assets Module (set up, depreciation, etc.)
  • End of month/quarter/year processes and reports
  • Preparation of Florida Sales Tax
  • Preparation of quarterly and annual payroll tax reports

Requirements:

  • 3 years experience preferred as a full charge bookkeeper/accounting clerk
  • Must be proficient in Microsoft Excel & QuickBooks. Accounting CS is a plus
  • Bilingual: English and French

Contact: stephanie(@)ganem.cpa

.

M2DG: Country manager – Miami – H/F

About the company:
M2DG is an innovative real estate company that brings change to the real estate market, by offering a 360° service to support businesses and improve their day-to-day work.

Our missions is embodied in 3 brands, each bringing its own expertise :

  • MYFLEXOFFICE, to meet companies need for flexibility by offering customized work spaces;
  • MYMOOD, to envision the workspaces of tomorrow, and transform professional office spaces into real living spaces: from renovating to equipping the spaces;
  • MYCONCIERGERIE: to support companies in their day-to-day work to improve their quality of life with a customized concierge service, attuned to the needs of entrepreneurs and making employees more comfortable;

We are present in Paris, Lyon, Bordeaux, Madrid and Miami, and will soon be opening in London, Barcelona and Brussel.

----

About the job

Training in Paris for 3 month.

The job is based in Miami with some back and forth in Paris.

After a few years of exponential growth in France, M2DG launches in the USA, more specifically in Miami. In order to help us, we are looking for a great business developer to become our country manager – MIAMI.

Working hand in hand with CEO, CFO and CCO/CMO, you will intervene within the International development unit to supervise the development of our business model on the US market, and coordinate all means of our development plan.

Working hand in hand with granting organizations (BPI, FACC, Business France…), the Country manager will participate to the implementation of market studies, business plan, the search of outside contractors, and identify local strengths and forces for our business development.

Responsibilities

  • Implement, structure and coordinate the development of our company on the American market;
  • Orchestrate the launch of M2DG in Miami: website, PR, events… ;
  • Elaborate strategies for our implantation in Miami, depending on the local market specificities, and establish ourselves as one of the key actors of Flexoffice on the American market;
  • Ensure the competitive intelligence;
  • Be the main referent between the parent company and its subsidiary;
  • Manage all aspects of our expansion in Miami after the launch: marketing, acquisition, media…;
  • Collaborate with local companies and build partnership with key local actors (influencers, press, brands…);
  • Synthetize monthly, quarterly and annual reports on the progress and development (therefore be familiar with Excel);
  • Adapt our business model to the US market in order to be relevant without losing its identity;

Requirements

  • Educational background: Master’s degree
  • You have a similar experience in a company’s international development;
  • You have an entrepreneurial mindset;
  • You have a clear strategic vision of what is at stake;
  • You are comfortable with project management, analysis of data, and management reporting;
  • You have leadership skills, and are able to provide innovative solutions in our business development;
  • Your interpersonal skills enables you to work well with a team;
  • You demonstrate great professionalism, discipline, dedication and responsiveness. You take initiative, and put your skills as teamworking and consultation to the service of the company;
  • You master software tools and marketing communication;
  • It is imperative that you are trilingual (French / English / Spanish);

 

Please send your application on the link below:

rh(@)m2dg.org

 

.

ADVANTAGE INTERNATIONAL DISTRIBUTORS, INC.

JOB TITLE: Accounts Payable Coordinator
Job Summary: Everything related to Payable to Vendors: Domestic and French. Making payments to all vendors with the different method of payments, analyzing each invoice received from any vendor, keeping contracts,

ORGANIZATIONAL STRUCTURE:  

Immediate Supervisor:                    CFO

Duties and Responsibilities:

  • Monitor all vendor payment agreements to find discounts that can be used to reduce invoice amounts
  • Keep track of credits owed to the company and ensure all credits are properly applied to vendor payments
  • Reconcile payable reports each month to confirm that all amounts paid were accurate
  • Maintaining historical records
  • Paying vendors by scheduling pay checks and ensuring payment is received for outstanding credit; generally responding to all vendor inquiries regarding finance
  • Preparing analysis of accounts and producing monthly reports (Domestic/French)
  • Continuing to improve the payment process
  • Review all invoices for appropriate documentation and approval prior to payment
  • Sort and distribute incoming mail
  • Prioritize invoices according to the payable part of the monthly cash forecast created by vendor and payment terms.
  • Process check requests
  • Match invoices to checks, obtain all signatures for checks and distribute checks accordingly
  • Respond to all vendor inquiries
  • Reconcile vendor statements, research and correct discrepancies
  • Assist in month end closing
  • Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices
  • Assist with other projects as needed

Qualifications:

  • Excellent oral and written communication skills
  • Strong organizational ability
  • Attention to detail
  • Outstanding organizational ability
  • Able to manage time effectively
  • Office skills include knowledge of calendar management, documentation, and reporting.

Requirements:

  • Bachelor’s in Business Administration, Finance or a related field.
  • 2 years of experience in the field
  • Demonstrated proficiency in MS Office applications, current accounting systems
  • Sage experience a plus.
  • Working knowledge of MS Office, relational databases and ERP systems (e.g. SAP)

Contact:

rene.martin(@)adv-inter.com

 

 

.

FLORIDA INVEST: Real Estate and Property Management Assistant

Florida Invest is an innovative real estate investment firm that has been providing services to more than 3,000 worldwide investors to invest in the United States using a secure, profitable and easy approach.

We deliver a complete transparent and totally supported approach of real estate investment for international investors, specifically adapted to their own patrimonial strategy and situation. It is for that reason why Florida Invest developed a large expertise offering a complete investment chain, which gives us a unique position in this industry. Florida Invest bases its development on strong values, such as sustainable development, impact investing, transparency and confidence. In fact, everything within Florida Invest is based on a long-term vision to provide sustainable growth. 

Florida Invest is starting a major development period, using the consolidation of its strengths such as property management, our market expertise and the development of new financial investment methods to multiply the offers, the market segment, and finally the profit.

This strategy is unique in our market segment. With a portfolio of 99% of French clients, Florida Invest is becoming the real estate investment reference between Florida and France as well as other countries. This is essential to increase our activities and our turnover. 

https://florida-invest.com

In this context, Florida Invest needs to find the Real Estate and Property Management Assistant to contribute to the Business development.

Job description:

  • Assist our CEO in real estate activities,
  • Manage the communication and relationships with the Homeowners Associations,
  • Manage the properties’ Insurance contracts,
  • Handle the rental licensing process for our properties,
  • Administrative management of properties and payments for “money out", not limited to Homeowners Associations fees, Insurance policies, yearly property taxes, licenses (…),
  • Coordinate inspections with the tenants.

Job Requirements and Qualifications:

  • Work permit in the US
  • Propertyware Software experience is a plus
  • Real Estate experience is a plus
  • Fluent in English, Fluent in French is a significant plus
  • Outstanding organizational skills
  • Great Problem-solving aptitude and communication skill

Job type: Full time

Work location: North Miami

Send your resume at: contact(@)fi-propertymanagement.com.

 

 

.

SUPERVISOR – CONTACT CENTER HUB; MIAMI, FL, USA

Miami, USA
Supervisor Position Summary

We have an amazing position that might be great for you.

As Call Center Supervisor you will be responsible for leading and coaching your team of Luxury Fashion Advisors, while also ensuring that they deliver the highest level of client experience for a specific fashion maison(s). Our team anticipate and manage the inquiries through phone, email, webform, and chat from our Clients who seek luxury fashion and goods.

This position will be required to report to our office located in the Waterford Business District area of Miami, FL. Our teams are currently working a hybrid model and will fully transition to the office at a later date. Training will also be conducted in-person and remotely when necessary.

The ideal Call Center Supervisor candidate will have:

  • Business Intelligence skills
  • Working experience in luxury retail, call center operations, and/or hospitality
  • Supervisory experience
  • Proficiency in all standard business tools and working knowledge of CRM platforms (Microsoft Office, Salesforce, browsers, etc.).
  • Excellent written and verbal communication skills
  • Problem-solving aptitude
  • Strong relationship and people skills
  • Flexibility with schedule including evenings and weekends

CALL CENTER SUPERVISOR KEY RESPONSIBILITIES

The primary responsibility is to provide supervisory support for the team:

  • Real time schedule adherence monitoring and first point of contact during shift hours
  • First point of contact for escalation management via phone, email, or chat
  • Manage new and pending case workflow of the team to ensure productivity of the team meets or exceeds standards.
  • Manage team (supervision, assist in recruitment, briefing and training, quality monitoring, etc.)
  • Responsible for providing an end of shift report of service levels & context, team adherence and other summary items
  • Handle special projects and additional responsibilities as needed
  • Generate and analyze client weekly reports as needed
  • Take ownership of high-level, VIP client requests
  • Assist with new hire transitioning as needed
  • Promote collaboration with team members, management, and sustain a respectful work environment.
  • Work effectively with Corporate Trainer and Management to optimize team’s performance, service delivery and culture.
  • Adhere to company and client procedures and policies, including PCI Compliance, Respectful Workplace and Attendance policy.
  • Perform any other duties that’s needed to drive to the vision, fulfill our mission and abide by the values of this organization.

Support client and organizational objectives through all customer touch points to the final fulfillment and follow through on the request:

  • Meets or exceeds schedule adherence standards to ensure service levels are achieved
  • Meets or exceeds service quality expectations through quality scores, manager feedback, and customer feedback
  • Meets or exceeds service level targets for all email and webform cases requests
  • In conjunction with the team, responsible for meeting client expectations (e.g. call and email service levels and order on behalf processes)
  • The supervisor/service delivery manager may be called upon to provide program benefit support

Provides valuable insights regarding the customer experience with the broader program and the concierge program, through:

  • Accurate and complete documentation that feeds our reporting
  • Active participation in team meetings and client visits
  • Prompt escalation of customer or system issues
  • Participates in feedback and design sessions as requested, and proactively provides feedback through regular team meetings and 1:1 meetings
  • Contributes to the concierge knowledge base and network, providing support and knowledge to assist colleagues in research, fulfillment, or through established vendor relationships

BENEFITS

  • Be part of an environment where you will learn a lot within a small unified team.
  • You will work in an inclusive and diverse organization.
  • Employee engagement events all year-round.
  • Exclusive discount and travel programs with ACCOR Hotels, and access to travel perks from our preferred travel partners.
  • Healthcare and Wellness benefits for eligible employees (Medical, Dental, Vision, EAP, 401K, and more).
  • Employee Assistance Program is available 24 hours a day, 7 days a week, 365 days a year with confidential counseling and support.

APPLY ONLINE:

https://www.johnpaul.com/jobs/supervisor-contact-center-hub-miami-fl-usa/

 

 

 

-

Sales Operations / Logistics support (M/F)

BOW USA distributor of the LEXON / KRONOZ brands

About BOW USA distributor of the LEXON / KRONOZ brands

For 28 years, LEXON has been making a difference in the world of design objects and remains true to its commitment: making small objects useful, beautiful, innovative and accessible. Halfway between high-tech and design, the products are designed for daily use by designers involved in each project. Award-winner of multiple prices, acclaimed by Modern Art museums around the world and with a global representation, LEXON is an international brand that appeals to everyone.

Founded in January 2013, Kronoz LLC is a Swiss company that manufactures, designs and develops products to improve our increasingly mobile, connected and digital lifestyles. With our MyKronoz brand, we strive to extend and facilitate the user experience with connected accessories that are elegant, intuitive and functional. We have a simple and unique approach to portable technology. Our goal is to offer a complete range of connected smartwatches to meet everyone's needs and tastes. In order to introduce new models every quarter and remain competitive in a fast-growing market, our engineers are constantly working on the development of innovative technologies.

Missions :

As a member of the "Operations" team, you will be responsible for a logistical, commercial and financial mission to assist our Global Operations Director in all sales operations, from order taking to delivery to the customer. You will be involved in the following areas:

Order processing, Invoicing

  • Preparation and sending of quotations, ensuring compliance with the pricing policy
  • Management of orders until delivery
  • Preparation and transmission of invoices

Customer service and sales force support

  • Respond to customer and sales requests for information
  • Manage disputes on deliveries and customer returns

Inventory management and logistics operators

  • Inventory monitoring based on movements in the North American zone
  • Invoice verification of logistics operators.
  • Coordination of transport to the customer

Profile requirements:

Technical Skills :

  • Mastery of communication tools, Excel, and experience of an ERP
  • Proficiency in English is essential (French is a plus)
  • Logistical knowledge (incoterms, international operations) Accounting knowledge around invoicing
  • Personal qualities :

Consumer-centric mindset
Accuracy, reliability, dynamism and reactivity

Have a sense of responsibility, be autonomous and proactive Organizational and priority management skills
Good interpersonal skills and customer service skills Problem-solving and results-driven

Education:

Bachelor Degree or above – and/or experience in business, sales or logistics

Start date: ASAP
Wage: Monthly Gross Salary: pending on experience Location: Miami FL

Contact: u.sachdev@group-bow.com

 

.

Space Lighting: E-COMMERCE SPECIALIST

Join Space Lighting, distributor of Luxury European Lighting for the NA region (US + Canada) since 1992. We carry lighting brands such as Oluce, DCW editions, Smart and Green and our clients are luxury furniture stores, E-commerce and Interior designers.

The Mission:

The E-Commerce Manager is responsible for the perfect execution of our 10 brands on our clients e-commerce sites (like Wayfair, Ylighting…). In collaboration with the Marketing Manager and suppliers, the E-Commerce Manager develop the marketing plan and select the tools to deploy to the clients. Insure perfect execution on the retailers sites. The person is responsible for the image of the brands online and the sales.

Responsibilities:

  • Responsible for the ecommerce (about 20 clients) company turnover
  • Manage the online activities for the e-commerce clients (co-op, promotions, new products, exclusivities..)
  • Manage relationships with the e-Commerce clients
  • Present the new products to the clients and negociate the launch agreement (exclusivities, coop..)
  • Organize quarterly meeting with top 2 clients to review business results and put in place plans for the coming months.
  • Look and open new E-commerce accounts.
  • SEO
  • Manage the E-merchandizing on the 15 e-commerce websites (description of the products, selection of the best photos, pricing…).
    • Deploy information to the Ecom for implementation
    • Track that all the products (over 800 products) are correctly displayed on the clients website (right photo, pricing, product description, shipping lead time..)
  • Update the product database (add novelties, pricing, photos..)
  • Send our inventory weekly/daily to the clients and track that they have updated information on the sites.
  • Reporting:
    • Track the sales performance of the brands, clients and promotions and make recommendations
    • Check competition best practices on top 3 retailer websites
  • Customer service and order processing whenever is needed

Profile of the candidate:

  • Have a special sensibility on luxury products and attention to details. Our final clients (mostly designers and architects) and supplier are expecting high quality services.
  • Should have E-Commerce experience (min 2 years)
  • Candidate must have an entrepreneurial mindset, be agile and adaptable. Opportunities to grow in the company and take on more responsabilities.
  • Perfect verbal and written English. French a plus
  • No sponsorship possible
  • Very good skill on Excel and PowerPoint and Knowledge of Mac (Quikbooks a plus)

Benefits: Salary based on experience + bonus + contribution to medical care

 

.

JOORNEY BUSINESS PLAN: Executive Sales Administrator

Full-Time position

Office/remote flex space

Job description

Our Executive Sales Administrator to our Sales Manager and Director of Sales is a superstar sales assistant who understands the dynamic of:

  • managing our sales director's emails
  • scheduling calls
  • stepping in to close deals
  • steps into account management
  • identifies upselling opportunities
  • anticipates and solves situations before our executive team does

Tasks will include:

  • CRM Management
  • Contract Management
  • Reporting
  • Email Management
  • AR management
  • B2B calls
  • B2C calls
  • Closing contracts
  • Partnerships Management
  • Testimonials Management

Desired Skills and Experience

Qualifications:

 • Ideal candidate will have interactive experience supporting a sales executive

• The candidate should be detail oriented, able to engage in client facing conversations and exhibit problem solving abilities. The candidate should also be extremely autonomous.

• The candidate must have experience with maintaining CRMs

• Must be able to communicate effectively, adhere to deadlines and be a flexible team player.

• Must be effective at light project management tasks for customer service purposes.

• Proficient with Microsoft Excel and PowerPoint, Salesforce.com a plus.

• Bachelor’s degree

 

LINK TO APPLICATION:

https://www.linkedin.com/jobs/view/2408827540

ASSESSMENT:

Candidates will only be considered upon completion of the assessment.

https://www.ondemandassessment.com/link/index/JB-WQ0JNC2W7?u=1031047

Please contact admin(@)joorney.com if you have any questions.

 

 

 

.

Club Med US - Product Marketing Coordinator - North America

VIE contract & conditions – 16 months / -28yo / French citizenship or European Candidate must already have a US VISA/Green Card or Citizenship

JOB OVERVIEW

The Product Marketing Coordinator participate in defining, coordinating, and implementing the Product Marketing strategy for North America, in support of the company’s strategic goals, revenue growth targets and guest satisfaction KPIs.

As a product marketing Coordinator, you are telling the world (and company) the story of our North American resorts. You will be expected to be our chief advocate for each Resort’s unique selling points, must try experiences and novelties. Additionally, you will be charged with crafting the product strategy, as well as the messaging and marketing plan for new Resorts & existing resort extensions or enhancements.

The position is part of a dynamic and results-driven Miami-based marketing team, located in the North American headquarters for Club Med. You will report to the Head of Product Marketing - North America.

MAIN RESPONSIBILITIES

Mission 1:
Major New Product launches: Oversee product strategy, customer experience design & communication plan

  • Develop the product vision, positioning, and guest experience for new resorts and major extensions

  • Influence designer & architect selection, create design brief and formulate recommendations for final

    validation by Design Committee

  • Participate in coordinating an impactful and innovative 3600 communication strategy for the launch

  • Contribute to execute inaugural & opening events (with press, investors, Travel agents, etc)

Mission 2:
Ongoing Product Marketing Animation: “keeping it fresh” for existing resorts thanks to incremental product evolutions and marketing animation

• Define and implement in collaboration with Operations department the Product vision for the 10 North

American resorts of Florida, Mexico, Canada and the Caribbean (Punta Cana, Michès, Sandpiper, Cancun,

Columbus, Ixtapa, Turkoise, Québec, La Caravelle, Buccaneers Creek)

  • Identify and support implementation of Marketing innovations and/or product-centric partnerships

  • Be on the lookout for client needs and major travel trends and be the marketing referent for trend

    watching

  • Develop strong business partner and network relationship with Operations & Development teams, as well

    as with worldwide counterparts in the Product field, to increase global company synergies and collaboration

Mission 3:

Coordinate Product Communication Plans

• Create toolkits including photos, videos, product decks, trainings, interviews etc. for product novelties or

innovations in the NAM Resorts, ensuring that commercial teams (sales & marketing) have all the assets

and information in hand to successfully sell the product.

  • Coordinate internal communication towards commercial teams, both within North America, but also

    towards other commercial countries who send guests to North American resorts.

  • Collaborate with marketing teams to define multi-channel and multi-target 3600 communication plans for

    the North American markets to promote our products.

DESIRED SKILLS AND EXPERIENCE

Education and Experience

  • Bachelor’s in marketing or communications (or related fields), Master’s degree preferred

  • Minimum 2 years’ experience Marketing, preferably in the travel and tourism industry (cruise lines,

    leading resort or hotel brand)

  • Knowledge of the Hospitality industry and all-inclusive market would be a big plus.

Skills/competencies

  • In-depth knowledge of the tourism industry

  • In-depth knowledge of the structure of the travel sector (key players, major events, etc)

  • High level of marketing expertise : building a marketing strategy, formalizing marketing concepts,

    copywriting ...

  • Good analytical skills, with the ability to build recommendations based on collected data.

  • Creativity, sparking innovation

  • Networking skills

  • Excellent written and verbal communication skills

  • Microsoft Office Suite proficiency

Behavior

  • Good operational agility, with a strong sense of initiative to make things happen

  • Confidence and persuasiveness in interacting with other departments

  • Good time and multiple task management, ability to react quickly

  • Business oriented

  • Highly detail-oriented, deadline-driven, thrives in a fast-paced work environment

  • Willingness to learn, positive attitude, open minded

  • High compatibility of character with the Club Med Spirit and perfect representation of the Club Med

    values: friendly, fun, multicultural, dynamic

  • Good listener and observer, with Emotional Intelligence

  • Ability to travel

Languages

  • Complete fluency in English is required

  • French is a significant plus

Missions :
!! Starting asap !!
VIE contract & conditions – 16 months / -28yo / French citizenship or European Candidate must already have a US VISA/Green Card or Citizenship.

If this is you, please send your resume to Anne-Sophie.Baret@clubmed.com

 

 

.

BOW Group: Customer Care Agent

BOW Group is a multi-channel Consumer Electronics products provider.

BOW Group is a multi-channel Consumer Electronics products provider, bringing a fresh approach to the category through fashion design and affordable products, easy to use mobile applications and professional customer care. The company currently operates a

As a Customer Care Team Member, you will join a team who supports our daily customer enquiries whether is it for simple questions or technical support. 

The Customer Care team connects with customers over a dedicated online platform, email, and chat to help user to get the best out of their device.

In this critical role, you will represent the company in front of consumers but also help designing and improving operational processes and create a consistently excellent customer service experience to BOW Group customers. 

This role relies heavily on self-motivation and desire to serve skills in a challenging and fast changing environment.

This position reports to the Chief Product Officer based in our Geneva Headquarter. 

What will describe best the ideal candidate?

  • Use every customer interaction as an opportunity to illustrate Above & Beyond customer care.
  • Strong interest in consumer electronics and wearables.
  • Knowledge of web services and mobile applications.
  • Excellent organizational and communication skills (oral and written)
  • Write and deliver regular update documentation together with the team to present a weekly report to Management.
  • Be creative on a daily basis on how to better serve our end users as well internal services
  • Identify areas of improvement and help develop customer care department
  • Create a collaborative environment where peers feel respected, motivated and encouraged to reach excellence. 
  • Continuously illustrate and demonstrate how BOW Group’s values should be lived in day-to-day operations.
  • Be proactive in addressing performance problems. Act as a problem solver.
  • Ability to prioritize, multi-task and report in a fast-paced and multi-cultural environment
  • Prior knowledge and experience with ticket-management platform like Zendesk will be an asset

Main duties and responsibilities

  • Reply and manage incoming customer inquiries while providing an outstanding level of customer service through clear and accurate communication
  • Ability to maintain regular and punctual attendance.
  • Assist Product Development and QA Teams with bug tracking and resolution.  
  • Make active contribution to our community satisfaction 
  • Develop a deep understanding of products.  Build a self-training program so that Customer Care colleagues are current in their knowledge of available products.
  • Identify workflow and efficiency improvement opportunities. Keep a rolling list of improvement priorities. Implement solutions and evaluate efficiency.
  • Maintain expert-level knowledge of all workflows and exemplify best practices for work completion.

Experience & Education

  • Bachelor degree required.
  • Experience in customer contact or service center.
  • Proven exceptional customer care skills.
  • Ability to think and react in a high-energy, fast paced environment.
  • Self-aware, development focused mindset.
  • Excellent written and verbal communication skills.
  • Strong and positive work ethic.
  • Proficiency in MS Office Suite
  • Fluent in English (native language), Spanish, French is a plus
  • Additional language will be a great asset

Salary: To be discussed according to the experience

Starting date: asap

Location: Biscayne BVD Miami, FL 33132

If you are interested please contact our Senior HR : a.granger(@)group-bow.com

 

 

.

PSG Academy USA: Soccer Coach at Paris Saint-Germain Academy USA.

Multiple Positions Available in South Florida (Miami, Fort Lauderdale)
Responsible for all aspects of training and coaching student-athletes of ages 7 to 18.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Training and coaching

  • Within the structure of Paris Saint-Germain Academy USA, prepare and deliver a high-quality soccer training program in accordance with the PSG program and methodology, aimed at achieving individual and group objectives for student-athletes, based on their age and skill level.
  • Participate in all Paris Saint-Germain Academy coaching seminars and workshops, coaches’ trainings on and off the field, monthly meetings, etc. 
  • Work closely with all members of the soccer staff to continually review the program structure, content, delivery, objectives, and resources, making recommendations where changes could improve quality or opportunities to grow the academies.

Communication

  • Have open two-way communication between student-athletes, parents and guardians, on the progress of the student-athlete and the plans and goals that have been set.
  • Advise the student-athletes on tournament schedules, pre-tournament preparation, post-tournament review to optimize and measure performance. 
  • Be cordial and respectful when dealing with parents, guardians and families.
  • Interact with student-athletes as a mentor and as an educator of their sport and life.

Safety

  • Ensure the safety of all participants before, during, and after all events.
  • Adhere to all company policies, procedures and business ethic codes.

*Perform other duties as assigned.

QUALIFICATIONS/SKILLS

  • Soccer coaching license certification: minimum USSF D license or equivalent required
  • Minimum 3 years of experience in the environment of youth soccer
  • Knowledge of the US Youth Soccer system
  • Good knowledge of the teaching and development process in soccer, pedagogical and didactic skills
  • Excellent verbal communication skills in English
  • Passionate, personable, positive, highly energetic, enthusiastic, and reliable
  • Desire to work collaboratively with colleagues

PREFERRED SKILLS:

  • Bilingual (Fluent in English. Spanish/French are a plus).
  • Must have or be willing to obtain CPR and First Aid certificates.
  • Valid driver’s license with ability to drive for tournaments, games and travel.
  • Should be able to handle outdoor temperatures for a reasonable period of time.
  • Ability to work flexible hours to include nights, weekends, and holidays is required.
  • Willing to learn and grow professionally in a fast-paced environment.
  • Experience in public speaking (seminars, workshops, etc.)

MANDATORY REQUIREMENT: Residence in South Florida and ability to travel anywhere in the United States for extended periods of time.

  • Requires a background check upon offer.
  • Requires a drug check upon offer.
  • Authorized to work in the United States. 

CONTACT: 

Jobs(@)psgacademyusa.com

 

Share this page Share on FacebookShare on TwitterShare on Linkedin