Job Offers

FLORIDA INVEST: Real Estate and Property Management Assistant

Florida Invest is an innovative real estate investment firm that has been providing services to more than 3,000 worldwide investors to invest in the United States using a secure, profitable and easy approach.

We deliver a complete transparent and totally supported approach of real estate investment for international investors, specifically adapted to their own patrimonial strategy and situation. It is for that reason why Florida Invest developed a large expertise offering a complete investment chain, which gives us a unique position in this industry. Florida Invest bases its development on strong values, such as sustainable development, impact investing, transparency and confidence. In fact, everything within Florida Invest is based on a long-term vision to provide sustainable growth. 

Florida Invest is starting a major development period, using the consolidation of its strengths such as property management, our market expertise and the development of new financial investment methods to multiply the offers, the market segment, and finally the profit.

This strategy is unique in our market segment. With a portfolio of 99% of French clients, Florida Invest is becoming the real estate investment reference between Florida and France as well as other countries. This is essential to increase our activities and our turnover. 

https://florida-invest.com

In this context, Florida Invest needs to find the Real Estate and Property Management Assistant to contribute to the Business development.

Job description:

  • Assist our CEO in real estate activities,
  • Manage the communication and relationships with the Homeowners Associations,
  • Manage the properties’ Insurance contracts,
  • Handle the rental licensing process for our properties,
  • Administrative management of properties and payments for “money out", not limited to Homeowners Associations fees, Insurance policies, yearly property taxes, licenses (…),
  • Coordinate inspections with the tenants.

Job Requirements and Qualifications:

  • Work permit in the US
  • Propertyware Software experience is a plus
  • Real Estate experience is a plus
  • Fluent in English, Fluent in French is a significant plus
  • Outstanding organizational skills
  • Great Problem-solving aptitude and communication skill

Job type: Full time

Work location: North Miami

Send your resume at: contact(@)fi-propertymanagement.com.

 

 

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SUPERVISOR – CONTACT CENTER HUB; MIAMI, FL, USA

Miami, USA
Supervisor Position Summary

We have an amazing position that might be great for you.

As Call Center Supervisor you will be responsible for leading and coaching your team of Luxury Fashion Advisors, while also ensuring that they deliver the highest level of client experience for a specific fashion maison(s). Our team anticipate and manage the inquiries through phone, email, webform, and chat from our Clients who seek luxury fashion and goods.

This position will be required to report to our office located in the Waterford Business District area of Miami, FL. Our teams are currently working a hybrid model and will fully transition to the office at a later date. Training will also be conducted in-person and remotely when necessary.

The ideal Call Center Supervisor candidate will have:

  • Business Intelligence skills
  • Working experience in luxury retail, call center operations, and/or hospitality
  • Supervisory experience
  • Proficiency in all standard business tools and working knowledge of CRM platforms (Microsoft Office, Salesforce, browsers, etc.).
  • Excellent written and verbal communication skills
  • Problem-solving aptitude
  • Strong relationship and people skills
  • Flexibility with schedule including evenings and weekends

CALL CENTER SUPERVISOR KEY RESPONSIBILITIES

The primary responsibility is to provide supervisory support for the team:

  • Real time schedule adherence monitoring and first point of contact during shift hours
  • First point of contact for escalation management via phone, email, or chat
  • Manage new and pending case workflow of the team to ensure productivity of the team meets or exceeds standards.
  • Manage team (supervision, assist in recruitment, briefing and training, quality monitoring, etc.)
  • Responsible for providing an end of shift report of service levels & context, team adherence and other summary items
  • Handle special projects and additional responsibilities as needed
  • Generate and analyze client weekly reports as needed
  • Take ownership of high-level, VIP client requests
  • Assist with new hire transitioning as needed
  • Promote collaboration with team members, management, and sustain a respectful work environment.
  • Work effectively with Corporate Trainer and Management to optimize team’s performance, service delivery and culture.
  • Adhere to company and client procedures and policies, including PCI Compliance, Respectful Workplace and Attendance policy.
  • Perform any other duties that’s needed to drive to the vision, fulfill our mission and abide by the values of this organization.

Support client and organizational objectives through all customer touch points to the final fulfillment and follow through on the request:

  • Meets or exceeds schedule adherence standards to ensure service levels are achieved
  • Meets or exceeds service quality expectations through quality scores, manager feedback, and customer feedback
  • Meets or exceeds service level targets for all email and webform cases requests
  • In conjunction with the team, responsible for meeting client expectations (e.g. call and email service levels and order on behalf processes)
  • The supervisor/service delivery manager may be called upon to provide program benefit support

Provides valuable insights regarding the customer experience with the broader program and the concierge program, through:

  • Accurate and complete documentation that feeds our reporting
  • Active participation in team meetings and client visits
  • Prompt escalation of customer or system issues
  • Participates in feedback and design sessions as requested, and proactively provides feedback through regular team meetings and 1:1 meetings
  • Contributes to the concierge knowledge base and network, providing support and knowledge to assist colleagues in research, fulfillment, or through established vendor relationships

BENEFITS

  • Be part of an environment where you will learn a lot within a small unified team.
  • You will work in an inclusive and diverse organization.
  • Employee engagement events all year-round.
  • Exclusive discount and travel programs with ACCOR Hotels, and access to travel perks from our preferred travel partners.
  • Healthcare and Wellness benefits for eligible employees (Medical, Dental, Vision, EAP, 401K, and more).
  • Employee Assistance Program is available 24 hours a day, 7 days a week, 365 days a year with confidential counseling and support.

APPLY ONLINE:

https://www.johnpaul.com/jobs/supervisor-contact-center-hub-miami-fl-usa/

 

 

 

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Sales Operations / Logistics support (M/F)

BOW USA distributor of the LEXON / KRONOZ brands

About BOW USA distributor of the LEXON / KRONOZ brands

For 28 years, LEXON has been making a difference in the world of design objects and remains true to its commitment: making small objects useful, beautiful, innovative and accessible. Halfway between high-tech and design, the products are designed for daily use by designers involved in each project. Award-winner of multiple prices, acclaimed by Modern Art museums around the world and with a global representation, LEXON is an international brand that appeals to everyone.

Founded in January 2013, Kronoz LLC is a Swiss company that manufactures, designs and develops products to improve our increasingly mobile, connected and digital lifestyles. With our MyKronoz brand, we strive to extend and facilitate the user experience with connected accessories that are elegant, intuitive and functional. We have a simple and unique approach to portable technology. Our goal is to offer a complete range of connected smartwatches to meet everyone's needs and tastes. In order to introduce new models every quarter and remain competitive in a fast-growing market, our engineers are constantly working on the development of innovative technologies.

Missions :

As a member of the "Operations" team, you will be responsible for a logistical, commercial and financial mission to assist our Global Operations Director in all sales operations, from order taking to delivery to the customer. You will be involved in the following areas:

Order processing, Invoicing

  • Preparation and sending of quotations, ensuring compliance with the pricing policy
  • Management of orders until delivery
  • Preparation and transmission of invoices

Customer service and sales force support

  • Respond to customer and sales requests for information
  • Manage disputes on deliveries and customer returns

Inventory management and logistics operators

  • Inventory monitoring based on movements in the North American zone
  • Invoice verification of logistics operators.
  • Coordination of transport to the customer

Profile requirements:

Technical Skills :

  • Mastery of communication tools, Excel, and experience of an ERP
  • Proficiency in English is essential (French is a plus)
  • Logistical knowledge (incoterms, international operations) Accounting knowledge around invoicing
  • Personal qualities :

Consumer-centric mindset
Accuracy, reliability, dynamism and reactivity

Have a sense of responsibility, be autonomous and proactive Organizational and priority management skills
Good interpersonal skills and customer service skills Problem-solving and results-driven

Education:

Bachelor Degree or above – and/or experience in business, sales or logistics

Start date: ASAP
Wage: Monthly Gross Salary: pending on experience Location: Miami FL

Contact: u.sachdev@group-bow.com

 

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Space Lighting: E-COMMERCE SPECIALIST

Join Space Lighting, distributor of Luxury European Lighting for the NA region (US + Canada) since 1992. We carry lighting brands such as Oluce, DCW editions, Smart and Green and our clients are luxury furniture stores, E-commerce and Interior designers.

The Mission:

The E-Commerce Manager is responsible for the perfect execution of our 10 brands on our clients e-commerce sites (like Wayfair, Ylighting…). In collaboration with the Marketing Manager and suppliers, the E-Commerce Manager develop the marketing plan and select the tools to deploy to the clients. Insure perfect execution on the retailers sites. The person is responsible for the image of the brands online and the sales.

Responsibilities:

  • Responsible for the ecommerce (about 20 clients) company turnover
  • Manage the online activities for the e-commerce clients (co-op, promotions, new products, exclusivities..)
  • Manage relationships with the e-Commerce clients
  • Present the new products to the clients and negociate the launch agreement (exclusivities, coop..)
  • Organize quarterly meeting with top 2 clients to review business results and put in place plans for the coming months.
  • Look and open new E-commerce accounts.
  • SEO
  • Manage the E-merchandizing on the 15 e-commerce websites (description of the products, selection of the best photos, pricing…).
    • Deploy information to the Ecom for implementation
    • Track that all the products (over 800 products) are correctly displayed on the clients website (right photo, pricing, product description, shipping lead time..)
  • Update the product database (add novelties, pricing, photos..)
  • Send our inventory weekly/daily to the clients and track that they have updated information on the sites.
  • Reporting:
    • Track the sales performance of the brands, clients and promotions and make recommendations
    • Check competition best practices on top 3 retailer websites
  • Customer service and order processing whenever is needed

Profile of the candidate:

  • Have a special sensibility on luxury products and attention to details. Our final clients (mostly designers and architects) and supplier are expecting high quality services.
  • Should have E-Commerce experience (min 2 years)
  • Candidate must have an entrepreneurial mindset, be agile and adaptable. Opportunities to grow in the company and take on more responsabilities.
  • Perfect verbal and written English. French a plus
  • No sponsorship possible
  • Very good skill on Excel and PowerPoint and Knowledge of Mac (Quikbooks a plus)

Benefits: Salary based on experience + bonus + contribution to medical care

 

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JOORNEY BUSINESS PLAN: Executive Sales Administrator

Full-Time position

Office/remote flex space

Job description

Our Executive Sales Administrator to our Sales Manager and Director of Sales is a superstar sales assistant who understands the dynamic of:

  • managing our sales director's emails
  • scheduling calls
  • stepping in to close deals
  • steps into account management
  • identifies upselling opportunities
  • anticipates and solves situations before our executive team does

Tasks will include:

  • CRM Management
  • Contract Management
  • Reporting
  • Email Management
  • AR management
  • B2B calls
  • B2C calls
  • Closing contracts
  • Partnerships Management
  • Testimonials Management

Desired Skills and Experience

Qualifications:

 • Ideal candidate will have interactive experience supporting a sales executive

• The candidate should be detail oriented, able to engage in client facing conversations and exhibit problem solving abilities. The candidate should also be extremely autonomous.

• The candidate must have experience with maintaining CRMs

• Must be able to communicate effectively, adhere to deadlines and be a flexible team player.

• Must be effective at light project management tasks for customer service purposes.

• Proficient with Microsoft Excel and PowerPoint, Salesforce.com a plus.

• Bachelor’s degree

 

LINK TO APPLICATION:

https://www.linkedin.com/jobs/view/2408827540

ASSESSMENT:

Candidates will only be considered upon completion of the assessment.

https://www.ondemandassessment.com/link/index/JB-WQ0JNC2W7?u=1031047

Please contact admin(@)joorney.com if you have any questions.

 

 

 

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Club Med US - Product Marketing Coordinator - North America

VIE contract & conditions – 16 months / -28yo / French citizenship or European Candidate must already have a US VISA/Green Card or Citizenship

JOB OVERVIEW

The Product Marketing Coordinator participate in defining, coordinating, and implementing the Product Marketing strategy for North America, in support of the company’s strategic goals, revenue growth targets and guest satisfaction KPIs.

As a product marketing Coordinator, you are telling the world (and company) the story of our North American resorts. You will be expected to be our chief advocate for each Resort’s unique selling points, must try experiences and novelties. Additionally, you will be charged with crafting the product strategy, as well as the messaging and marketing plan for new Resorts & existing resort extensions or enhancements.

The position is part of a dynamic and results-driven Miami-based marketing team, located in the North American headquarters for Club Med. You will report to the Head of Product Marketing - North America.

MAIN RESPONSIBILITIES

Mission 1:
Major New Product launches: Oversee product strategy, customer experience design & communication plan

  • Develop the product vision, positioning, and guest experience for new resorts and major extensions

  • Influence designer & architect selection, create design brief and formulate recommendations for final

    validation by Design Committee

  • Participate in coordinating an impactful and innovative 3600 communication strategy for the launch

  • Contribute to execute inaugural & opening events (with press, investors, Travel agents, etc)

Mission 2:
Ongoing Product Marketing Animation: “keeping it fresh” for existing resorts thanks to incremental product evolutions and marketing animation

• Define and implement in collaboration with Operations department the Product vision for the 10 North

American resorts of Florida, Mexico, Canada and the Caribbean (Punta Cana, Michès, Sandpiper, Cancun,

Columbus, Ixtapa, Turkoise, Québec, La Caravelle, Buccaneers Creek)

  • Identify and support implementation of Marketing innovations and/or product-centric partnerships

  • Be on the lookout for client needs and major travel trends and be the marketing referent for trend

    watching

  • Develop strong business partner and network relationship with Operations & Development teams, as well

    as with worldwide counterparts in the Product field, to increase global company synergies and collaboration

Mission 3:

Coordinate Product Communication Plans

• Create toolkits including photos, videos, product decks, trainings, interviews etc. for product novelties or

innovations in the NAM Resorts, ensuring that commercial teams (sales & marketing) have all the assets

and information in hand to successfully sell the product.

  • Coordinate internal communication towards commercial teams, both within North America, but also

    towards other commercial countries who send guests to North American resorts.

  • Collaborate with marketing teams to define multi-channel and multi-target 3600 communication plans for

    the North American markets to promote our products.

DESIRED SKILLS AND EXPERIENCE

Education and Experience

  • Bachelor’s in marketing or communications (or related fields), Master’s degree preferred

  • Minimum 2 years’ experience Marketing, preferably in the travel and tourism industry (cruise lines,

    leading resort or hotel brand)

  • Knowledge of the Hospitality industry and all-inclusive market would be a big plus.

Skills/competencies

  • In-depth knowledge of the tourism industry

  • In-depth knowledge of the structure of the travel sector (key players, major events, etc)

  • High level of marketing expertise : building a marketing strategy, formalizing marketing concepts,

    copywriting ...

  • Good analytical skills, with the ability to build recommendations based on collected data.

  • Creativity, sparking innovation

  • Networking skills

  • Excellent written and verbal communication skills

  • Microsoft Office Suite proficiency

Behavior

  • Good operational agility, with a strong sense of initiative to make things happen

  • Confidence and persuasiveness in interacting with other departments

  • Good time and multiple task management, ability to react quickly

  • Business oriented

  • Highly detail-oriented, deadline-driven, thrives in a fast-paced work environment

  • Willingness to learn, positive attitude, open minded

  • High compatibility of character with the Club Med Spirit and perfect representation of the Club Med

    values: friendly, fun, multicultural, dynamic

  • Good listener and observer, with Emotional Intelligence

  • Ability to travel

Languages

  • Complete fluency in English is required

  • French is a significant plus

Missions :
!! Starting asap !!
VIE contract & conditions – 16 months / -28yo / French citizenship or European Candidate must already have a US VISA/Green Card or Citizenship.

If this is you, please send your resume to Anne-Sophie.Baret@clubmed.com

 

 

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BOW Group: Customer Care Agent

BOW Group is a multi-channel Consumer Electronics products provider.

BOW Group is a multi-channel Consumer Electronics products provider, bringing a fresh approach to the category through fashion design and affordable products, easy to use mobile applications and professional customer care. The company currently operates a

As a Customer Care Team Member, you will join a team who supports our daily customer enquiries whether is it for simple questions or technical support. 

The Customer Care team connects with customers over a dedicated online platform, email, and chat to help user to get the best out of their device.

In this critical role, you will represent the company in front of consumers but also help designing and improving operational processes and create a consistently excellent customer service experience to BOW Group customers. 

This role relies heavily on self-motivation and desire to serve skills in a challenging and fast changing environment.

This position reports to the Chief Product Officer based in our Geneva Headquarter. 

What will describe best the ideal candidate?

  • Use every customer interaction as an opportunity to illustrate Above & Beyond customer care.
  • Strong interest in consumer electronics and wearables.
  • Knowledge of web services and mobile applications.
  • Excellent organizational and communication skills (oral and written)
  • Write and deliver regular update documentation together with the team to present a weekly report to Management.
  • Be creative on a daily basis on how to better serve our end users as well internal services
  • Identify areas of improvement and help develop customer care department
  • Create a collaborative environment where peers feel respected, motivated and encouraged to reach excellence. 
  • Continuously illustrate and demonstrate how BOW Group’s values should be lived in day-to-day operations.
  • Be proactive in addressing performance problems. Act as a problem solver.
  • Ability to prioritize, multi-task and report in a fast-paced and multi-cultural environment
  • Prior knowledge and experience with ticket-management platform like Zendesk will be an asset

Main duties and responsibilities

  • Reply and manage incoming customer inquiries while providing an outstanding level of customer service through clear and accurate communication
  • Ability to maintain regular and punctual attendance.
  • Assist Product Development and QA Teams with bug tracking and resolution.  
  • Make active contribution to our community satisfaction 
  • Develop a deep understanding of products.  Build a self-training program so that Customer Care colleagues are current in their knowledge of available products.
  • Identify workflow and efficiency improvement opportunities. Keep a rolling list of improvement priorities. Implement solutions and evaluate efficiency.
  • Maintain expert-level knowledge of all workflows and exemplify best practices for work completion.

Experience & Education

  • Bachelor degree required.
  • Experience in customer contact or service center.
  • Proven exceptional customer care skills.
  • Ability to think and react in a high-energy, fast paced environment.
  • Self-aware, development focused mindset.
  • Excellent written and verbal communication skills.
  • Strong and positive work ethic.
  • Proficiency in MS Office Suite
  • Fluent in English (native language), Spanish, French is a plus
  • Additional language will be a great asset

Salary: To be discussed according to the experience

Starting date: asap

Location: Biscayne BVD Miami, FL 33132

If you are interested please contact our Senior HR : a.granger(@)group-bow.com

 

 

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PSG Academy USA: Soccer Coach at Paris Saint-Germain Academy USA.

Multiple Positions Available in South Florida (Miami, Fort Lauderdale)
Responsible for all aspects of training and coaching student-athletes of ages 7 to 18.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Training and coaching

  • Within the structure of Paris Saint-Germain Academy USA, prepare and deliver a high-quality soccer training program in accordance with the PSG program and methodology, aimed at achieving individual and group objectives for student-athletes, based on their age and skill level.
  • Participate in all Paris Saint-Germain Academy coaching seminars and workshops, coaches’ trainings on and off the field, monthly meetings, etc. 
  • Work closely with all members of the soccer staff to continually review the program structure, content, delivery, objectives, and resources, making recommendations where changes could improve quality or opportunities to grow the academies.

Communication

  • Have open two-way communication between student-athletes, parents and guardians, on the progress of the student-athlete and the plans and goals that have been set.
  • Advise the student-athletes on tournament schedules, pre-tournament preparation, post-tournament review to optimize and measure performance. 
  • Be cordial and respectful when dealing with parents, guardians and families.
  • Interact with student-athletes as a mentor and as an educator of their sport and life.

Safety

  • Ensure the safety of all participants before, during, and after all events.
  • Adhere to all company policies, procedures and business ethic codes.

*Perform other duties as assigned.

QUALIFICATIONS/SKILLS

  • Soccer coaching license certification: minimum USSF D license or equivalent required
  • Minimum 3 years of experience in the environment of youth soccer
  • Knowledge of the US Youth Soccer system
  • Good knowledge of the teaching and development process in soccer, pedagogical and didactic skills
  • Excellent verbal communication skills in English
  • Passionate, personable, positive, highly energetic, enthusiastic, and reliable
  • Desire to work collaboratively with colleagues

PREFERRED SKILLS:

  • Bilingual (Fluent in English. Spanish/French are a plus).
  • Must have or be willing to obtain CPR and First Aid certificates.
  • Valid driver’s license with ability to drive for tournaments, games and travel.
  • Should be able to handle outdoor temperatures for a reasonable period of time.
  • Ability to work flexible hours to include nights, weekends, and holidays is required.
  • Willing to learn and grow professionally in a fast-paced environment.
  • Experience in public speaking (seminars, workshops, etc.)

MANDATORY REQUIREMENT: Residence in South Florida and ability to travel anywhere in the United States for extended periods of time.

  • Requires a background check upon offer.
  • Requires a drug check upon offer.
  • Authorized to work in the United States. 

CONTACT: 

Jobs(@)psgacademyusa.com

 

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