SIFA is looking for a new Customer Service Representative !

    Employment  | 

    Company             : SIFA USA INC

    Address              : 10871 NW 33RD STREET, DORAL, 33172, FL

    Job vacancy        : CUSTOMER SERVICE IMPORT/EXPORT

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    About the Company: SIFA USA is a French freightforwarder specialized in import/export shipping to the French Caribbean island and import from Europe.

    About the Job:

    We are seeking a skilled Import/Export customer service executive for our facility based in Doral, Florida, United States of America

    Essential Functions

    CUSTOMER SERVICE EXECUTIVE SCOPE OF WORK

    Job Responsibilities:

     

    §  Responsible for customers liaisons and handling of customers’ enquiries

    §  Communicate with overseas offices (Martinique, Guadeloupe, French Guyana, France)

    §  Follow up on customer new POs (Purchase Orders) and expected  availability /delivery dates to the warehouse

    §  Find out information on expected cargo (Weight, Dimensions, if any specific handling requirements, Hazardous material, etc…)

    §  Seek customers’ approval prior shipping cargo on a weekly basis (email + phone call)

    §  Coordinate pick ups (domestics & International) and secure best rates

    §  Coordinate import shipment until final customer delivery within the USA.

    §  Monitor shipments in a timely and efficient manner (Airfreight, Ocean freight, Export, Import)

    §  Invoice the file according to most updated agreed tariffs (NRA, Quote, Published Tariff)

     

    Job Requirements:

    §  Possesses excellent communication and interpersonal skills

    §  French & English written & spoken (compulsory)

    §  Details oriented

    §  Diploma preferred

    §  Previous experience in Freight Forwarding industry is a plus

     

    Applicants must be U.S. Citizens or Green Card Holders and authorized to work in U.S.

    Hours and Benefits:

    40 hours per week

    9:00 am to 6:00 pm ET (Monday to Friday)

    Annual Salary (Gross): TO BE DETERMINED

    If you are a diligent and efficient worker, please send your resume today!

    E-mail your resume and cover letter to: klhermenault@sifa-usa.com

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